Jui Cleaning Services Pte. Ltd.
Clean Spaces | Healthy Lives
Effective Date: 18 September 2026
This Payment Policy explains the payment terms and procedures applicable to cleaning, landscape maintenance, and other property maintenance services provided by Jui Cleaning Services Pte. Ltd. ("Jui Cleaning Services", "we", "our", or "us").
By requesting or booking our services, customers agree to the applicable payment terms communicated at the time of quotation, booking, or service confirmation.
Before commencing a service, we may provide the customer with a quotation based on the requested service scope.
A quotation may consider factors including:
Type of property
Size and condition of the property
Type of cleaning or maintenance required
Frequency of service
Number of workers required
Estimated service duration
Equipment or specialised cleaning requirements
Landscape or outdoor maintenance requirements
Additional work requested by the customer
Unless otherwise stated, quotations are based on the agreed scope of work.
Payment terms may vary depending on the type and duration of the service.
For one-time services, payment may be requested before or upon completion of the agreed service.
For recurring cleaning or maintenance services, payment may be arranged according to the agreed billing schedule, such as weekly or monthly payment.
For larger, specialised, or project-based services, Jui Cleaning Services may require an advance payment before work begins. The applicable amount and payment schedule will be communicated to the customer before confirmation.
Customers may be able to make payments through payment methods made available by Jui Cleaning Services, which may include:
Bank transfer
PayNow or other supported electronic payment methods
Online payment methods
Other payment methods specifically agreed with the customer
Payment instructions provided in an invoice, quotation, booking confirmation, or official communication should be followed.
A payment is considered received when the payment has been successfully credited to the applicable Jui Cleaning Services account or otherwise confirmed by us.
Customers may be requested to provide reasonable payment confirmation where necessary, particularly for bank transfers or other payment methods where confirmation is not immediately available.
Where applicable, Jui Cleaning Services may issue invoices, payment confirmations, or receipts for services provided.
Customers should review invoices and notify us promptly if they identify an error or discrepancy.
An invoice may include:
Customer details
Service description
Service date or billing period
Applicable charges
Additional charges, where applicable
Taxes or other applicable amounts
Payment due date
Available payment methods
Additional charges may apply when the customer requests work outside the originally agreed service scope.
Examples may include:
Additional cleaning areas
Additional service hours
Specialised cleaning requirements
Excessive dirt or waste requiring additional work
Additional garden or landscape work
Green waste removal
Additional equipment or materials
Urgent or specially scheduled services
Where reasonably possible, we will inform the customer of additional charges before carrying out the additional work.
For recurring cleaning or landscape maintenance arrangements, customers are responsible for making payments according to the agreed billing schedule.
If a recurring payment is overdue, Jui Cleaning Services may contact the customer to arrange payment and may temporarily suspend future services until the outstanding amount is settled.
Payments should be made by the due date stated on the invoice or otherwise agreed between the customer and Jui Cleaning Services.
If payment remains outstanding after the due date, we may:
Contact the customer regarding the outstanding balance
Request settlement before the next scheduled service
Suspend or reschedule services
Require advance payment for future services
Apply any late-payment charge only where such charge was disclosed and agreed in advance
Any applicable late-payment terms will be communicated to the customer.
Customers should provide reasonable notice when cancelling or rescheduling a confirmed service appointment.
Depending on the service type, timing, and circumstances, cancellation or rescheduling may result in a cancellation or administrative charge where such charge was communicated or agreed in advance.
Where an advance payment has been made, its treatment following cancellation will depend on the applicable quotation, booking terms, and circumstances of the cancellation.
Refunds are considered on a case-by-case basis depending on the circumstances and the terms applicable to the relevant service.
Where a refund is approved, we may process it using the original payment method where reasonably possible.
Refund processing times may depend on the payment provider or financial institution involved.
Certain costs that have already been incurred in providing or preparing for a service may be non-refundable where this was disclosed or agreed with the customer.
Payment obligations are separate from requests concerning service quality.
If a customer believes that a service has not been completed according to the agreed scope, the customer should contact Jui Cleaning Services promptly and provide relevant details.
We may review the matter and, where appropriate, arrange a reasonable correction or other resolution based on the agreed service scope.
Customers should contact us as soon as possible if they believe an invoice contains an incorrect charge or if there is a disagreement regarding a payment.
We will review relevant records, quotations, invoices, service details, and communications when resolving payment disputes.
Customers should continue to pay any undisputed amount by the applicable due date.
Customers should make payments only through payment methods and account details officially provided by Jui Cleaning Services.
We will not be responsible for payments sent to unauthorised accounts or third parties due to independently obtained or fraudulent payment instructions.
If you receive a payment instruction that appears unusual or differs from previously provided details, please verify it with Jui Cleaning Services before making the payment.
Customers should not send passwords, PINs, one-time passwords (OTPs), or other confidential authentication information to us.
Any applicable taxes, government charges, or other mandatory charges will be handled in accordance with applicable Singapore laws and regulations.
Where applicable, such amounts may be included separately in quotations or invoices.
Jui Cleaning Services may update its payment terms from time to time.
Any payment terms specifically agreed in an existing quotation, service agreement, invoice, or other contractual arrangement will continue to apply according to that agreement unless otherwise permitted by its terms.
The latest version of this Payment Policy may be published on our website.
For questions regarding payments, invoices, refunds, cancellations, or payment disputes, please contact:
Jui Cleaning Services Pte. Ltd.
Business: Cleaning & Landscape Maintenance Services
Location: Singapore
Tagline: Clean Spaces | Healthy Lives
Email: Please use the contact email published on our official website.
Phone: Please use the contact number published on our official website.
Jui Cleaning Services Pte. Ltd.
Clean Spaces | Healthy Lives
