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Jui Cleaning Services Pte. Ltd.
Clean Spaces | Healthy Lives

Effective Date: 18 September 2026

Jui Cleaning Services Pte. Ltd. ("Jui Cleaning Services", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and service users.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request our services, or otherwise interact with our business.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Full name
  • Contact number
  • Email address
  • Property or service address
  • Company or organisation name, where applicable
  • Service requirements and preferences
  • Appointment or scheduling information
  • Information provided through enquiry or contact forms
  • Communication records relating to our services
  • Feedback, reviews, or other information voluntarily provided by you

We may also collect basic technical information when you use our website, such as browser type, device information, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries and requests
  • Provide cleaning and landscape maintenance services
  • Prepare quotations and service arrangements
  • Schedule appointments and service visits
  • Communicate with customers regarding requested services
  • Manage customer accounts and service records
  • Process payments and maintain business records
  • Improve our services and customer experience
  • Handle feedback, complaints, and support requests
  • Maintain website security and functionality
  • Comply with applicable legal and regulatory requirements

We will only use personal information for purposes that are reasonably necessary for our business operations and the services requested by our customers.

3. Service-Related Information

When you request cleaning, landscape maintenance, or property maintenance services, we may need information about the property and the requested work.

This may include:

  • Property type
  • Property location
  • Areas requiring cleaning or maintenance
  • Cleaning or maintenance requirements
  • Preferred service dates and times
  • Special instructions provided by the customer

This information is used to understand the required service scope, prepare quotations, schedule work, and deliver the requested services.

4. Communication

We may contact you by phone, email, messaging services, or other communication methods you provide to us.

Communications may relate to:

  • Service enquiries
  • Quotations
  • Appointment confirmations
  • Schedule changes
  • Service updates
  • Customer support
  • Payments or administrative matters
  • Feedback regarding completed services

We may retain relevant communication records where reasonably necessary for customer service, business administration, or legal purposes.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

Cookies may help us:

  • Remember certain website preferences
  • Understand how visitors use our website
  • Improve website performance
  • Identify technical issues
  • Analyse general website traffic

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Personal Information

Jui Cleaning Services does not sell or rent customers' personal information.

We may share information where reasonably necessary with:

  • Employees or authorised personnel involved in providing services
  • Service providers supporting our business operations
  • Website, hosting, IT, or technical service providers
  • Payment or transaction service providers, where applicable
  • Professional advisers where necessary
  • Government authorities or regulators where legally required

Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately.

7. Protection of Personal Information

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should therefore avoid sending unnecessary sensitive information through website forms, email, or other unsecured communication channels.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal or regulatory obligations.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it where appropriate.

9. Access and Correction

If you believe that personal information we hold about you is inaccurate or incomplete, you may contact us and request that the information be corrected.

You may also request information about the personal data we hold about you, subject to applicable laws, reasonable verification requirements, and any legal exceptions.

10. Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw your consent by contacting us.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. It may also affect our ability to provide certain services where the information is necessary for those services.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage users to review the privacy policies of any external website before providing personal information.

12. Children's Privacy

Our services and website are intended for general customers and businesses. We do not knowingly collect personal information from children for purposes unrelated to our services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on our website with a revised effective date. We encourage visitors to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to request access or correction of your personal information, or have a privacy-related concern, please contact Jui Cleaning Services Pte. Ltd.

Jui Cleaning Services Pte. Ltd.
Singapore
Business: Cleaning & Landscape Maintenance Services
Tagline: Clean Spaces | Healthy Lives

Email: Please use the contact email published on our official website.
Phone: Please use the contact number published on our official website.

We will review privacy-related enquiries and respond in accordance with applicable requirements.

15. Applicable Privacy Requirements

Jui Cleaning Services Pte. Ltd. aims to handle personal information in accordance with applicable privacy and data-protection requirements in Singapore, including requirements applicable to organisations under Singapore's Personal Data Protection Act 2012 (PDPA).

This Privacy Policy should be read together with any applicable website terms, service agreements, quotations, or other contractual documents provided by Jui Cleaning Services.


Jui Cleaning Services Pte. Ltd.
Clean Spaces | Healthy Lives