Jui Cleaning Services Pte. Ltd.
Clean Spaces | Healthy Lives
Effective Date: 18 September 2026
These Terms & Conditions ("Terms", "Terms and Conditions") govern the use of the services provided by Jui Cleaning Services Pte. Ltd. ("Jui Cleaning Services", "we", "our", or "us").
By requesting, booking, or using our cleaning, landscape maintenance, or property maintenance services, you agree to these Terms. Please read them carefully before confirming a service.
Jui Cleaning Services provides cleaning and property maintenance services in Singapore, including:
Residential cleaning
Commercial cleaning
General cleaning
Deep cleaning
Post-renovation cleaning
Move-in and move-out cleaning
Carpet and upholstery cleaning
Window and glass cleaning
Landscape maintenance
Grass cutting
Hedge trimming
Tree pruning
Weed removal
Green waste clearing
Pressure washing
General property maintenance
The exact service scope will depend on the quotation, booking, service agreement, or other arrangement confirmed with the customer.
Customers are responsible for providing accurate information when requesting a service.
This may include:
Property address
Property type
Property size or relevant areas
Required services
Preferred service date and time
Access instructions
Special requirements or restrictions
A booking is considered confirmed only when Jui Cleaning Services has accepted the booking and any required payment or confirmation has been completed.
Where applicable, we will provide a quotation before commencing work.
Quotations are generally based on the information provided by the customer and the agreed scope of work.
If the actual condition of the property differs materially from the information provided, additional charges may apply. We will communicate such changes where reasonably possible before carrying out additional work.
Customers are responsible for:
Providing accurate service information
Providing reasonable access to the property at the agreed time
Informing us of relevant access restrictions
Removing or securing valuable or fragile personal items where appropriate
Informing our team about known hazards or special conditions
Ensuring that any required building, landlord, management, or property permissions have been obtained
Customers should not ask our employees or service personnel to perform work outside the agreed service scope without prior approval.
The customer must provide safe and reasonable access to the areas where services are scheduled.
If our team cannot access the property or the agreed service areas because of circumstances outside our control, the service may need to be delayed, rescheduled, or cancelled.
Additional charges may apply where costs or service time are incurred due to unsuccessful access arrangements, subject to the applicable booking or quotation terms.
Our team will perform the services according to the agreed scope.
Certain conditions may require additional time, equipment, materials, or specialised services. These may include excessive dirt, accumulated waste, difficult-to-access areas, heavily stained surfaces, overgrown vegetation, or unusually demanding property conditions.
Work outside the agreed scope may be subject to additional charges.
Customers should secure cash, jewellery, important documents, electronic devices, fragile objects, and other valuable belongings before service begins.
Jui Cleaning Services is not responsible for loss or damage to unsecured valuables except where responsibility arises under applicable law.
Customers must inform us in advance about fragile surfaces, delicate materials, hazardous areas, or other conditions that could affect the safe performance of the service.
Our team may refuse, stop, or modify work where conditions are considered unsafe or where the requested work presents a significant risk to employees, customers, property, or third parties.
Examples may include:
Dangerous electrical conditions
Unstable structures
Hazardous substances
Severe pest or animal hazards
Unsafe heights
Blocked or dangerous access areas
Other conditions presenting unreasonable safety risks
Where appropriate, the service may be rescheduled after the relevant issue has been addressed.
Jui Cleaning Services may use cleaning products, tools, machinery, and equipment appropriate for the agreed service.
Customers who require specific products or have restrictions relating to certain cleaning chemicals should inform us before the service begins.
Where a customer supplies a product for use, the customer should provide clear instructions and disclose any relevant safety information.
Landscape maintenance services may depend on weather, site conditions, plant condition, access, and other environmental factors.
Services such as grass cutting, hedge trimming, tree pruning, weed removal, green waste clearing, and pressure washing will be performed according to the agreed scope.
Where weather or site conditions make outdoor work unsafe or impractical, Jui Cleaning Services may reschedule the service.
Tree pruning and related landscape work may be subject to site conditions and applicable requirements.
Customers are responsible for informing us of relevant property restrictions, ownership issues, access requirements, or permissions relating to trees and landscaped areas.
Where specialised arboricultural work, permits, specialist equipment, or other requirements are necessary, the work may require a separate quotation or arrangement.
Customers must make payments according to the applicable quotation, invoice, booking confirmation, or service agreement.
Payment terms may include advance payment, payment upon completion, or recurring billing arrangements.
Additional charges may apply for approved work outside the original service scope.
For further information, please refer to our Payment Policy.
Customers should provide reasonable notice when cancelling or rescheduling a confirmed appointment.
Cancellation or rescheduling charges may apply where such charges have been communicated or agreed in advance.
If a service cannot be completed because of circumstances outside the customer's or Jui Cleaning Services' reasonable control, we may arrange an alternative service date where practical.
Refund requests will be considered according to the applicable quotation, service agreement, payment terms, and circumstances of the request.
Where a refund is approved, it may be processed through the original payment method where reasonably possible.
Certain costs already incurred in preparing for or providing a service may not be refundable where this was disclosed or agreed in advance.
If a customer is dissatisfied with a service, they should contact Jui Cleaning Services promptly and provide details of the issue.
We may review the agreed service scope, service records, photographs where available, customer communications, and other relevant information.
Where appropriate, we may arrange a reasonable correction or other resolution based on the circumstances and agreed service scope.
Our team will take reasonable care when performing services.
Customers should inform us before the service of any fragile, damaged, unusually valuable, or sensitive surfaces or property conditions.
Any claim relating to alleged property damage should be reported to us as soon as reasonably possible with relevant details and supporting information.
Any liability will be determined in accordance with applicable law and the circumstances of the incident.
To the extent permitted by applicable law, Jui Cleaning Services will not be responsible for losses resulting from circumstances beyond our reasonable control.
This may include delays or disruptions caused by:
Severe weather
Natural events
Building access restrictions
Utility failures
Government restrictions
Third-party actions
Unexpected property conditions
Other circumstances beyond our reasonable control
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Singapore law.
Certain services may require third-party contractors, suppliers, specialists, or service providers.
Where third-party services are required, their services may be subject to separate terms and conditions.
We will communicate relevant arrangements to the customer where appropriate.
Information published on the Jui Cleaning Services website is provided for general information about our business and services.
We aim to keep website information accurate and current but do not guarantee that every website description, availability statement, photograph, or other content will always be complete, current, or error-free.
Customers should rely on the specific quotation, booking confirmation, or service agreement for the terms applicable to a particular service.
Unless otherwise stated, website content belonging to Jui Cleaning Services, including text, logos, graphics, images, branding, and other materials, may not be copied, reproduced, modified, distributed, or used commercially without appropriate permission.
Personal information collected through our website, enquiries, bookings, and services will be handled in accordance with our Privacy Policy and applicable Singapore data-protection requirements.
Jui Cleaning Services may update these Terms from time to time to reflect changes in our services, business operations, or applicable requirements.
The updated Terms may be published on our website with a revised effective date.
For services already confirmed under a specific quotation or agreement, the terms of that arrangement will continue to apply unless otherwise permitted by the applicable agreement.
These Terms are intended to be governed by the laws of Singapore.
Any dispute relating to these Terms or our services will be subject to the applicable laws and jurisdiction of Singapore, subject to any mandatory rights or remedies available under applicable law.
If you have questions regarding these Terms & Conditions, our services, bookings, payments, or complaints, please contact us.
Jui Cleaning Services Pte. Ltd.
Business: Cleaning & Landscape Maintenance Services
Location: Singapore
Tagline: Clean Spaces | Healthy Lives
Email: Please use the contact email published on our official website.
Phone: Please use the contact number published on our official website.
Jui Cleaning Services Pte. Ltd.
Clean Spaces | Healthy Lives
